Help & Support
How to reach us and get issues resolved
We're here to help. For anything about an order, payment, or your account, the fastest route is the in-app Help & Support option (Profile → Help & Support), which lets you reach us by WhatsApp, call, or email. You can also email us directly at support@bookmigzo.com.
We aim to respond to every request within 24 hours.
Contact details
- Email: support@bookmigzo.com
- Phone / WhatsApp: +91 77174 94445
- Operating address: MIGZO (sole proprietorship of Sarita Rani Miglani), Dhir Colony, Nabha, Punjab 147201, India
Common topics
- Wrong, missing, or defective order: tell the restaurant at the counter or call them from your order screen; if it isn't sorted, email us within 24 hours of pickup with your order number and we'll resolve it with the restaurant. See the Refund & Cancellation Policy.
- Cancellations & refunds: how and when these apply is on the Refund & Cancellation Policy.
- Account & data: manage or delete your account from Profile → Delete account (see the account deletion page); how we handle your data is in our Privacy Policy.
- Payments: payments are processed securely by Razorpay; Migzo never stores your card details.
Still not resolved?
If your concern hasn't been resolved to your satisfaction, you can escalate it to our Grievance Officer — see the Grievance Redressal page for the named contact and our acknowledgement/resolution timelines.
Contact
Support email: support@bookmigzo.com
Operated by: MIGZO (sole proprietorship of Sarita Rani Miglani)