Grievance Redressal
How to raise and escalate a complaint
MIGZO (sole proprietorship of Sarita Rani Miglani) ("Migzo") is committed to resolving your concerns promptly and fairly. In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address complaints relating to orders, payments, refunds, content, or any other aspect of the service.
Grievance Officer
Name: Sarita Rani Miglani
Email: support@bookmigzo.com
Address: Dhir Colony, Nabha, Punjab
On behalf of: MIGZO (sole proprietorship of Sarita Rani Miglani)
How we handle your complaint
We will acknowledge your complaint within 48 hours of receiving it, and work to resolve it within one month from the date it is received, as required by the Consumer Protection (E-Commerce) Rules, 2020.
Before you escalate
For order-specific issues — a wrong, missing, or defective order, or a refund — the fastest route is to tell the restaurant at the counter or call them from your order screen, and otherwise to contact Migzo support within 24 hours of pickup (see our Refund & Cancellation Policy). If that does not resolve your concern, please contact the Grievance Officer above.
What to include
To help us resolve your grievance quickly, please include:
- The phone number registered with your Migzo account.
- The order number (if your complaint is about a specific order).
- A clear description of the issue and what outcome you are seeking.
- Any supporting details, such as a photo of an incorrect or defective order.
Other contacts
General support: support@bookmigzo.com. For data-protection requests (access, correction, or deletion of your personal data), see our Privacy Policy and account deletion page.